---
title: What Version is my Printer? (Epsilon Series)
description: Find the Software and Firmware Version that is Running your Printer
---

[Skip to content](https://support.bcn3d.com/knowledge/version-bcn3d-epsilon-series#main-content)

- [English](https://support.bcn3d.com/knowledge/version-bcn3d-epsilon-series)
- [Deutsch](https://support.bcn3d.com/de/knowledge/version-bcn3d-epsilon-series)
- [Español](https://support.bcn3d.com/es/knowledge/version-bcn3d-epsilon-series)
- [Français](https://support.bcn3d.com/fr/knowledge/version-bcn3d-epsilon-series)
- [Italiano](https://support.bcn3d.com/it/knowledge/version-bcn3d-epsilon-series)

English

Show submenu for translations

[Contact support](https://support.bcn3d.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://support.bcn3d.com/repair-service?hsLang=en)

![knowledge-base-header-bcn3d-logo.png\]](https://support.bcn3d.com/hs-fs/hubfs/Knowledge%20base/Header/knowledge-base-header-bcn3d-logo.png?height=40&name=knowledge-base-header-bcn3d-logo.png)

- [Default HubSpot Blog](https://blog.bcn3d.com/)

Open main navigation

Close main navigation

- [Default HubSpot Blog](https://blog.bcn3d.com/)
- - [English](https://support.bcn3d.com/knowledge/version-bcn3d-epsilon-series)
    - [Deutsch](https://support.bcn3d.com/de/knowledge/version-bcn3d-epsilon-series)
    - [Español](https://support.bcn3d.com/es/knowledge/version-bcn3d-epsilon-series)
    - [Français](https://support.bcn3d.com/fr/knowledge/version-bcn3d-epsilon-series)
    - [Italiano](https://support.bcn3d.com/it/knowledge/version-bcn3d-epsilon-series)

  English
  
  Show submenu for translations
- [Contact support](https://support.bcn3d.com/knowledge/kb-tickets/new)
- [Customer portal](https://support.bcn3d.com/repair-service)
- [BCN3D forum](https://www.bcn3d.com/community/)

[BCN3D forum](https://www.bcn3d.com/community/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Knowledge base - BCN3D](https://support.bcn3d.com/knowledge?hsLang=en)
2. [Epsilon Series](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en)
3. [First steps](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en#first-steps)

# What Version is my Printer? (Epsilon Series)

## Find the Software and Firmware Version that is Running your Printer

 

---

|  | [**EN**](https://support.bcn3d.com/knowledge/version-bcn3d-epsilon-series) | [**DE**](https://support.bcn3d.com/de/knowledge/version-bcn3d-epsilon-series?hsLang=en) | [**IT**](https://support.bcn3d.com/it/knowledge/version-bcn3d-epsilon-series?hsLang=en) | [**ES**](https://support.bcn3d.com/es/knowledge/version-bcn3d-epsilon-series?hsLang=en) | [**FR**](https://support.bcn3d.com/fr/knowledge/version-bcn3d-epsilon-series?hsLang=en) |
| --- | --- | --- | --- | --- | --- |

---

 

**1.** Click on the top right button to access the printer's information menu. In this menu, press the Unit Information button.

![bcn3d-epsilon-main-menu](https://support.bcn3d.com/hs-fs/hubfs/Knowledge%20base/Epsilon/G36/1-enable-technical-service-mode.png?width=420&name=1-enable-technical-service-mode.png)

**2.** Here you can find the version of the Operating System, Software, and Firmware.

**![bcn3d-epsilon-unit-information](https://support.bcn3d.com/hs-fs/hubfs/Knowledge%20base/Epsilon/G36/enable-technical-service-mode-2.png?width=420&name=enable-technical-service-mode-2.png)**

**Conclusions**

If you want to know what is the serial number of your printer you can check the Unit information menu or the label that is attached to the left side of the inner cover.

#### **[Forum community](https://support.bcn3d.com/knowledge/bcn3d-forum-community?hsLang=en)**

Repair didn’t go as planned? Check out our **[forum community](https://support.bcn3d.com/knowledge/bcn3d-forum-community?hsLang=en)** for troubleshooting help.

 

It's important to keep your printer in good shape to make the most out of it. In this chart you can find a list of the extruder maintenance procedures and how frequently these should be done. [Maintenance Plan.](https://support.bcn3d.com/knowledge/maintenance-guide-bcn3d-epsilon-series?hsLang=en)

 

![bcn3d-recycle](https://support.bcn3d.com/hs-fs/hubfs/Knowledge%20base/Tools/bcn3d-recycle.png?width=27&name=bcn3d-recycle.png)  Take your e-waste to a certified recycler. [Check how we do it in BCN3D.](https://support.bcn3d.com/knowledge/environment-bcn3d?hsLang=en)

 

| --- #### RELATED ARTICLES |
| --- |

| [![first setup epsilon series eng](https://support.bcn3d.com/hs-fs/hubfs/Knowledge%20base/Related%20Articles%20English/first%20setup%20epsilon%20series%20eng.png?width=600&name=first%20setup%20epsilon%20series%20eng.png)](https://support.bcn3d.com/knowledge/first-setup-bcn3d-epsilon-series?hsLang=en) | [![unboxing epsilon eng](https://support.bcn3d.com/hs-fs/hubfs/Knowledge%20base/Related%20Articles%20English/unboxing%20epsilon%20eng.png?width=600&name=unboxing%20epsilon%20eng.png)](https://support.bcn3d.com/knowledge/unboxing-bcn3d-epsilon-series?hsLang=en) |
| --- | --- |

| **You can help improve the BCN3D Knowledge Base.** If you feel there are guides that we are missing or you found any error, please use this form to report it. **[Report form](https://share.hsforms.com/1F7t1sBuOQyWlAeRwwFSjgQ3fec5)** :) |
| --- |

- [Omega](https://support.bcn3d.com/knowledge/omega?hsLang=en#main-content)

    - [Manuals & Downloads](https://support.bcn3d.com/knowledge/omega?hsLang=en#manuals-downloads)
    - [First steps](https://support.bcn3d.com/knowledge/omega?hsLang=en#first-steps)
    - [Maintenance](https://support.bcn3d.com/knowledge/omega?hsLang=en#maintenance)
    - [Tips](https://support.bcn3d.com/knowledge/omega?hsLang=en#tips)
    - [Troubleshooting](https://support.bcn3d.com/knowledge/omega?hsLang=en#troubleshooting)
- [Epsilon Series](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en#main-content)

    - [Manuals & Downloads](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en#manuals-downloads)
    - [First steps](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en#first-steps)
    - [Maintenance](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en#maintenance)
    - [Tips](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en#tips)
    - [Troubleshooting](https://support.bcn3d.com/knowledge/epsilon-series?hsLang=en#troubleshooting)
- [Sigma Series](https://support.bcn3d.com/knowledge/sigma-series?hsLang=en#main-content)

    - [Manuals & downloads](https://support.bcn3d.com/knowledge/sigma-series?hsLang=en#manuals-downloads)
    - [First steps](https://support.bcn3d.com/knowledge/sigma-series?hsLang=en#first-steps)
    - [Maintenance](https://support.bcn3d.com/knowledge/sigma-series?hsLang=en#maintenance)
    - [Tips](https://support.bcn3d.com/knowledge/sigma-series?hsLang=en#tips)
    - [Troubleshooting](https://support.bcn3d.com/knowledge/sigma-series?hsLang=en#troubleshooting)
- [Smart Cabinet](https://support.bcn3d.com/knowledge/smart-cabinet?hsLang=en#main-content)

    - [Manuals & Downloads](https://support.bcn3d.com/knowledge/smart-cabinet?hsLang=en#manuals-downloads)
    - [First steps](https://support.bcn3d.com/knowledge/smart-cabinet?hsLang=en#first-steps)
    - [Maintenance](https://support.bcn3d.com/knowledge/smart-cabinet?hsLang=en#maintenance)
    - [Troubleshooting](https://support.bcn3d.com/knowledge/smart-cabinet?hsLang=en#troubleshooting)
- [Filaments](https://support.bcn3d.com/knowledge/filaments?hsLang=en#main-content)

    - [Tips](https://support.bcn3d.com/knowledge/filaments?hsLang=en#tips)
    - [PLA](https://support.bcn3d.com/knowledge/filaments?hsLang=en#pla)
    - [Tough PLA](https://support.bcn3d.com/knowledge/filaments?hsLang=en#tough-pla)
    - [TPU](https://support.bcn3d.com/knowledge/filaments?hsLang=en#tpu)
    - [PET-G](https://support.bcn3d.com/knowledge/filaments?hsLang=en#pet-g)
    - [BVOH](https://support.bcn3d.com/knowledge/filaments?hsLang=en#bvoh)
    - [PVA](https://support.bcn3d.com/knowledge/filaments?hsLang=en#pva)
    - [ABS](https://support.bcn3d.com/knowledge/filaments?hsLang=en#abs)
    - [PP](https://support.bcn3d.com/knowledge/filaments?hsLang=en#pp)
    - [PA](https://support.bcn3d.com/knowledge/filaments?hsLang=en#pa)
    - [PAHT CF15](https://support.bcn3d.com/knowledge/filaments?hsLang=en#paht-cf15)
    - [PP GF30](https://support.bcn3d.com/knowledge/filaments?hsLang=en#pp-gf30)
    - [PET CF15](https://support.bcn3d.com/knowledge/filaments?hsLang=en#pet-cf15)
    - [Metal Pack](https://support.bcn3d.com/knowledge/filaments?hsLang=en#metal-pack)
- [BCN3D Stratos](https://support.bcn3d.com/knowledge/bcn3d-stratos?hsLang=en)
- [BCN3D Cloud](https://support.bcn3d.com/knowledge/bcn3d-cloud?hsLang=en#main-content)

    - [BCN3D Cloud Teams](https://support.bcn3d.com/knowledge/bcn3d-cloud?hsLang=en#bcn3d-cloud-teams)
- [Sigma + Sigmax](https://support.bcn3d.com/knowledge/sigma-sigmax?hsLang=en#main-content)

    - [Manuals & Downloads](https://support.bcn3d.com/knowledge/sigma-sigmax?hsLang=en#manuals-downloads)
    - [First steps](https://support.bcn3d.com/knowledge/sigma-sigmax?hsLang=en#first-steps)
    - [Maintenance](https://support.bcn3d.com/knowledge/sigma-sigmax?hsLang=en#maintenance)
    - [Tips](https://support.bcn3d.com/knowledge/sigma-sigmax?hsLang=en#tips)
    - [Troubleshooting](https://support.bcn3d.com/knowledge/sigma-sigmax?hsLang=en#troubleshooting)
- [Tips](https://support.bcn3d.com/knowledge/tips?hsLang=en#main-content)

    - [Design 3D](https://support.bcn3d.com/knowledge/tips?hsLang=en#design-3d)
    - [3D printer](https://support.bcn3d.com/knowledge/tips?hsLang=en#3d-printer)
- [Previous models](https://support.bcn3d.com/knowledge/previous-models?hsLang=en#main-content)

    - [Manuals & downloads](https://support.bcn3d.com/knowledge/previous-models?hsLang=en#manuals-downloads)
    - [Maintenance](https://support.bcn3d.com/knowledge/previous-models?hsLang=en#maintenance)

- [Default HubSpot Blog](https://blog.bcn3d.com/)

[![Chill listening crop-3](https://support.bcn3d.com/hs-fs/hubfs/Logo_200px_horizontal_negro.png?width=100&height=40&name=Logo_200px_horizontal_negro.png "Chill listening crop-3")](https://support.bcn3d.com/knowledge?hsLang=en)

Knowledge base

Copyright © 2026, BCN3D Headquarters